Supervisor’s Toolkit

Current Offerings

Loudoun County Public School
Ashburn, VA
June 4 – June 8, 2012

Course Description

Module 1: Supervision, What Is It?
Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.
 
Module 2: It’s More Than “Adminis-trivia.”
Learn to understand the supervisor’s role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management.
 
Module 3: Communication, Let’s Talk!
Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.
 
Module 4: If It Weren’t for the People.
Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.
 
Module 5: Motivation and Performance.
Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.
 
Module 6: Customer Service Triangle.
Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.
 
Module 7: Leadership-Tools for success.
Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style.

Future Sessions

Tentatively, in 2012, Supervisor’s Toolkit offerings are being planned in West Virginia, South Carolina, North Carolina, and Georgia. More information to follow. Any questions regarding SRAPPA Supervisor’s Toolkit offerings, please contact Tony Yamada at East Carolina University at 252-328-6493 or href=”mailto:yamadaa@ecu.edu”>yamadaa@ecu.edu.