Supervisor’s Toolkit

Current Offerings

Wheeling, WV
April 22-26, 2013

Course Description

Module 1: Supervision, What Is It?
Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.
Module 2: It’s More Than “Adminis-trivia.”
Learn to understand the supervisor’s role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management.
Module 3: Communication, Let’s Talk!
Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.
Module 4: If It Weren’t for the People.
Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.
Module 5: Motivation and Performance.
Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.
Module 6: Customer Service Triangle.
Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.
Module 7: Leadership-Tools for success.
Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style.

Future Sessions

Future Offerings for 2013:  Tentatively, additional training sessions are planned for West Virginia, Georgia, Tennessee and Kentucky.  Additional information will be provided at a later date.  Any questions regarding SRAPPA Supervisor’s Toolkit offerings, please contact Andy Maddox at the University of Alabama at (205) 348-2058 or amaddox@fa.ua.edu .