Jamie Ambeau
Regional Manager, Spirotherm, Inc.
Jamie Ambeau is the Southeast Regional Manager with Spirotherm, Inc., the world leader in air and dirt elimination technologies for residential and commercial hydronic systems. Jamie is new to the role but has vast industry experience in thermal expansion controls, air elimination, dirt separation, and other types of water systems. Early in his career, he held various positions in the energy recovery ventilation field including Sales Engineer and Project Manager roles. He holds a BS in HVAC/R Engineering from Ferris State University.
Session Title:
Creating a New Normal In Your Hydronic Systems
Abstract:
This presentation focuses on proven opportunities to lower the Total Cost of Ownership (TCO) involving chilled water and heating hot water systems. The content features actual case history metrics developed over the course of several decades and state-of-the-art energy modeling techniques. This data is used to estimate the significant financial and operational costs associated with air-caused heat transfer inefficiencies in chiller and boiler systems. The impact on key system components such as pumps, chillers, boilers, control valves, mag meters, system piping, terminal units is discussed.
Ben Hair
Regional Sales Manager, Mitsubishi Electric Trane HVAC
Ben Hair is the Florida Commercial Regional Sales Manager for Mitsubishi Electric Trane HVAC. Ben is a graduate of the University of Florida with a B.A.Sc. in Mechanical engineering and a minor in electrical engineering. Ben has over four years of HVAC design experience, three years of VRF sales and covers the Florida Commercial VRF market with a focus on K-12 and higher education. Ben lives here locally in Tampa and enjoys kayaking, fishing and running. Ben is very active with ASHRAE Region 12 and ASHRAE Florida West Coast, finishing the 2021-2022 as FWC Chapter President and RP ARVC for 2022
Preston Hombroek
Regional Sales Manager - Education, Mitsubishi Electric Trane HVAC
Preston Hombroek is a Regional Sales Manager with Mitsubishi Electric Trane HVAC. He covers the Southeast supporting the Education market comprising K-12, higher Ed. and student housing. He has a degree in Operations Management and 4 years of HVAC experience. He resides in Denver, NC with his wife and two children . When not working you can find him enjoying the outdoors either hunting, fishing, hiking or boating.
Session Title:
Variable Refrigerant Flow (VRF): A benefit to your school
Abstract:
VRF technology is a HVAC technology solution to efficiently condition buildings, zoned for comfort. We will cover system components, and types of equipment as well as design considerations. We will also highlight other schools who have benefited from going with VRF. We will also address outside air, coastal environments and quietness of VRF systems.
Learning Outcomes – This presentation will show you all of the advantages and efficiencies and potential cost savings of VRF compared to traditional HVAC equipment.
Jill Kellermeyer Kegler
Vice President, Janitorial Manager
Jill grew up in the Jan-San industry. Her grandfather founded Kellermeyer Company, and her father founded Kellermeyer Building Services. After Jill graduated from Michigan State, she joined the family business. Starting in outside sales, she was named President in 2005. In 2014 the company was sold. Jill continued with the new owners ensuring a smooth transition. At the end of 2018, Double A Solutions-a Toledo software development company reached out to Jill for insight on Janitorial Manager. She recognized the value the software solution brought to the industry and joined the company
Session Title:
Defending Your Value
Abstract:
Now more than ever is the time for cleaning professionals to shine. Your janitorial operation has always cleaned for health and wellness. Today, the public places greater value on the front-line cleaning worker. At this session you will learn innovative ways to stay relevant and be seen as a professional partner in the eyes of those you clean for long into the future. In addition, gather ideas on best practices you can implement in your cleaning operation to increase employee retention and achieve overall budgetary goals.
John Rimer
President and Principal Consultant, FM360, LLC
John is the President of FM360 and Senior Consultant. He has more than 25 years’ facility management experience in a variety of sectors. He has developed, improved, and managed robust operations and maintenance programs; implemented and administered various computerized maintenance management systems (CMMS); conducted and managed facility condition assessments and the resulting capital replacement forecast(s); developed staffing plans; delivered industry training; and assembled maintenance and emergency operating procedures. John is a frequent presenter and author within the industry.
Session Title:
Bridging the Labor Resource Gap - What FMs can do to offset the growing shortage of skilled labor resources
Abstract:
With the average age of facility personnel drifting in the mid-50s and baby boomers retiring at a rate of 10,000+ per day, there should be no surprise that industry job requisitions are staying open longer and the labor pool gets shallower and shallower. While efforts are being made by to encourage fresh blood into our industry, the fact is, it will be too little, too late. In this session, John will discuss how we can increase productivity out of existing staff, leverage technology to offset gaps, and ideas for growing our new crop of facility professionals
Guido Salas
Regional Vice President, Raymond
Mr. Salas serves as Raymond’s Regional Vice President in Central Florida. He brings over 35 years of industry experience with a specific focus in building enclosure systems. Mr. Salas has significant leadership, management, and building envelope experience including full P&L responsibility. He has demonstrated expertise applying new and innovative approaches to established programs. He is ‘out-of-the-box’ thinker with strong organizational, analytical, and problem-solving skills; an effective communicator; focused on achieving goals and delivering financial strategic objectives.
Session Title:
Essential Facilities Design Considerations
Abstract:
This course reviews IBC minimum performance requirements for buildings and other structures designated as Essential Facilities, including but not limited to: hospitals, police stations, emergency operation centers, schools, etc. Primarily the discussion will be centered on exterior components and cladding (building envelope) system pre-design due diligence, including design peer review, performance and manufacturers’ warranty evaluation. Throughout the presentation, the minimum International Building Code (IBC) performance requirements, with specific code references, are presented.
Jonathan Thomas
President, Building Maintenance Optimization Consultants, Inc. (BMOC)
Mr. Thomas founded BMOC in 2015 to close the gap in asset management left by commissioning agents, design and construction teams, CMMS developers, FCA service providers, and in-house technical staff. BMOC provides asset investiture services for new construction and existing buildings using comprehensive and scalable data taxonomies and structures for upload into any CMMS/IWMS/EAMS/ERP. Services include PM programming and life cycle modeling for the assets, as well.
Session Title:
Optimizing the Building Turnover Process
Abstract:
College campuses frequently have the opportunity to move it to brand new, state-of-the-art buildings. However, turnover process of moving from the construction phase into the operational phase often tends to create some angst and trepidation among members of the facilities team who will be responsible for maintaining and operating the new building. This presentation will suggest some ways, with proper planning, the turnover process can actually be exciting such that the future operators, maintainers (and occupants) can’t wait to “get the keys” to the building.
Dan Whatley, P.E., CEFP
Assistant Vice President, Facilities Operations, Auburn University
As AVP for Facilities Operations at Auburn University, Mr. Whatley is responsible of oversight of campus services, utilities and energy, maintenance and landscape services.
He graduated from Mississippi State University in 2005 with a bachelor’s in civil engineering. Mr. Whatley received his MBA in project management in 2011 and served as a project manager and construction manager at MSU before becoming their director of Facilities Management in 2014. He came to Auburn in 2016 in the Facilities Operations organization, taking the on his current leadership role in 2020.
Jaime Paris Boisvert
Director, Higher Education Market, Johnson Controls
As director for the Higher Education market, Jaime helps colleges and universities across North American achieve their desired outcomes with their infrastructure.
Jaime is well known for delivering solutions that optimize infrastructure by improving energy efficiency, data analysis, comfort, safety and security; allowing institutions to realize lower energy costs and increased building values, and garner recognition for ESG responsibility. Prior to joining JCI, Jaime served several years as GM for a building technology company leading strategy, sales, and operations in the Boston market.
Session Title:
Creating Tiger Team O&M Efficiency
Abstract:
With waves of retirement across the trades, fewer young people entering into the workforce and a constant need to manage costs, doing more with less is the reality across all campus and Auburn University is no exception. Learn about the innovative approach that Auburn has taken to reinventing operations to maintain their facilities at peak performance while addressing cost concerns, manage staffing issues and streamlining compliance and reporting. Through the right combination of people, processes and technology, find out how to apply Auburn’s best practices at your institution.
Dhaval Gajjar
Program Director / Assistant Professor, Clemson University
Dr. Dhaval Gajjar is an Assistant Professor at Clemson University’s Nieri Family Department of Construction Science and Management in the College of Architecture, Arts and Humanities. Dr. Gajjar has conducted applied research for 10+ years in the field of construction and facility management related to data and metrics, workforce and talent attraction strategies, project delivery and procurement, performance measurement and project close-out. He has authored over thirty (30) publications and proceedings and conducted over fifty (50) industry presentations disseminating the research results.
Session Title:
Data! Data! Data! Everywhere There Is Data! Are We Blinded By All The Data?
Abstract:
Everyone talks about collecting data, but nobody knows how to use it, everyone thinks everyone else is using it, so everyone claims they are using it too. Access to information in the modern times has resulted in more and more data collection. Every second of every day, we are drowning in way too much data than we can possibly process in our brains. It is time to step back and look at the big picture. This session will help the attendees in understanding the key data that indicates the performance of people and teams on their projects with hands-on tools that can be implemented right away.
Kristophor Linster
Building Envelope Technical Specialist, Tremco
Kristophor C. Linster, P.E., RRC, LEED AP is a building envelope engineer with Tremco CPG and the Founder of the Building Enclosure Council of Jacksonville. Mr. Linster is also a multi-time published author and national speaker and has been featured in such publications and presentations as RCI Interface Magazine, Civil + Structural Magazine, and College Planning & Management Magazine in addition to an APPA National Conference Speakership. His largest written contribution was authoring Chapter 6: Building Enclosure Commissioning for the Building Commissioning Handbook for APPA.
Allen Masters
Assistant Director Facilities Services, University of Florida
Allen Masters is the Assistant Director of Facilities Services at the University of Florida, covering Building Operations and Maintenance for 10 million feet of Education & General Administrative Space, and 3 million feet of Auxiliary space for all trades. In addition his team also oversees the Life Safety, Fire Alarm, Sprinkler, Carpentry, Roofing, Generator, and Key shop for an additional 5 million feet of Human and Animal Health Science space. He has been with the Facilities Department for 12 years and in his current role for 4 years.
Session Title:
Maintaining Building Envelope Integrity: BECx
Abstract:
Building Enclosure Commissioning (BECx) is quickly becoming a major component of the future of whole building commissioning. As building owners have continued the process of determining best practices for the commissioning process, building enclosure commissioning providers (BECxP) have become an increasingly more important part of the team. Working with systems commissioning providers, BECxPs have been able to provide a more comprehensive, holistic approach to Cx that has allowed building owners to have a better understanding of their building systems.
Peter Spanos, P.E., CFM, LEED® AP
Senior Project Manager, Gale Associates, Inc.
Peter Spanos, P.E., CFM, LEED® AP, is a Project Manager for Gale Associates, Inc. Mr. Spanos provides engineering and design services related to land development, use and permitting. He specializes in synthetic turf, athletic track, field, and event layout, site drainage analysis, utility relocation, road layout, water and wastewater systems, parking lot layout, and flood mitigation. Mr. Spanos is a member of the American Sports Builders Association (ASBA) and a Certified Floodplain Manager (CFM).
Session Title:
Maintaining Your Athletic Campus
Abstract:
Constructing or upgrading a community or institution’s athletic facilities is a significant undertaking, requiring community support and considerable funding. It is up to the athletic directors and facility managers to protect this investment through proper maintenance. This presentation will detail the steps needed to keep your facilities, including synthetic running tracks, synthetic turf fields, natural turf fields, and hard-court facilities, playable and safe.
• Anticipated lifespan and typical warranties of athletic surfaces
• Common symptoms of aging athletic facilities
• Routine Main
Dennis Kacsur
Sales Manager, Merlo Energy
Dennis Kacsur is Sales Manager for Merlo Energy’s Southeast Territory. Over the last 28+ years, he has worked in various technical sales, marketing, and training positions with several steam specialty equipment manufacturers and sales organizations. During that span he has also helped facilities over a wide spectrum of industries as well as contractors and engineers to design, improve, and maintain their steam and condensate systems.
Originally from Allentown, PA, Dennis has a BS in Mechanical Engineering from Penn State and an MBA from DeSales University and resides in Blythewood, SC.
Session Title:
3 Key Areas of Energy Loss/Recovery in your Steam System
Abstract:
With the increased emphasis on sustainability and reducing greenhouse gas emissions, facilities across a wide range of industries are looking for ways to reduce energy waste. This presentation addresses three key areas that are often overlooked in steam systems but can present significant savings. These are failed steam traps, unrecovered condensate, and missing insulation. Each of these areas is critical for safety and efficiency.
Jessica Goodell
Woolpert
Jessica is a licensed professional engineer and is the Director of Portfolio Optimization within Woolpert’s Strategic Consulting sector. Her passion is leveraging an organization’s investment in the “built environment” to improve educational outcomes and reduce performance risk while minimizing total cost and unnecessary resource consumption. Her deep Facility Condition Assessment experience with higher education, school districts, states, airports, and private organizations has resulted in long-range capital strategies to improve educational outcomes, address facility deficiencies and improve portfolio performance.
Session Title:
Show Me the Money! - Leveraging Facility Condition Assessments to Increase Funding
Abstract:
Universities nationwide face the challenge of adequately funding and supporting educational facilities. Research has shown that the condition of school facilities has a direct impact on student learning and health. Clean, quiet, safe, comfortable, and healthy learning environments are an important component of successful teaching and learning. To this end, facility condition assessment and master planning efforts help facility managers and states effectively use their limited resources to provide the best possible student learning environments and outcomes.
Garland Collier
Global Account Manager, Cintas Corporation
Garland is the Global Accounts Manager for Cintas focusing specifically on First Aid & Safety for the Education and Government sectors covering the Eastern half of the United States. He has over 16 years of experience with Cintas working in the Rental division and the First Aid & Safety division. Garland has held several leadership positions within the organization in both sales and operations. Prior to his current assignment, Garland was the National Sales Director for Cintas China for 3 ½ years.
Michael Kerr
Regional Account Manager, Cintas Corporation
Michael Kerr has 18 years of industry experience as a Cintas employee-partner. Currently, Michael is the dedicated Cintas Regional Account Manager for the state of Florida, supporting Higher Education and K-12 customers. He lives in Orlando with his wife and three children, enjoying time outdoors, camping, & traveling in their motorhome.
Session Title:
Taking Campus Safety to a Higher Level
Abstract:
This presentation speaks to the importance of 5 critical areas on a campus. Eyewash stations, automated external defibrillators, first aid kits (including stop the bleed kits), flame resistant garments, and training & compliance. The number one challenge facing campuses throughout the US is labor and a lack thereof. We all are having to do more with less. We stress the importance of maintaining a sustainable process and the “why” behind it in these key areas. Systems in these areas must be strong enough to surpass the individual(s) who may be responsible for it.
Donald J. Guckert, P.E.
APPA Fellow & Vice President of APPA Advisors, APPA, Leadership in Educational Facilities
Prior to joining APPA in 2021, Don Guckert served as the Associate Vice President for Facilities Management at the University of Iowa and as the Director of Planning, Design & Construction for the University of Missouri. Throughout his career he has maintained an active involvement in APPA, including a term as president. Don is a P.E., APPA Fellow, and a dean and faculty member for the Institute for Facilities Management. He has presented nationally and internationally on a variety of subjects impacting the profession, and has authored more than a dozen articles for professional publications.
Dave Irvin
APPA International Board Chair & Sr. Associate VP for Facilities, Florida State University, APPA & Florida State University
Dave Irvin graduated from Nebraska with a Bachelors in Architecture and from Oxford with a Masters in Architecture and Planning. He has been in Higher Education Facilities for over 35 years at five institutions, including heading facilities at the University of Nebraska, the University of Houston, and UT Knoxville. He currently heads the facilities team as Senior Associate Vice President for Facilities at Florida State. At FSU, Irvin oversees master planning, design, construction, renovation and capital projects, in-house design, maintenance operations, janitorial, landscape services, and utilities/infrastructure. Irvin also serves as the university and facilities representative on city commissions and the university real estate board, the FSU Research Foundation, and the FSU Athletic Foundation.
Session Title:
Progress of Building for the Future: APPA Strategic Plan
Abstract:
Coming Soon
Dean Owen
Owner, WMG Virginia, LLC
I have over 25 years of experience in engineering and maintenance management and operations management. I have a BS in Industrial and Systems Engineering from Virginia Tech and an MBA from The College of William and Mary. Currently, my wife and I own WMG Virginia, we offer products and services that reduce maintenance costs, and improve safety without negatively impacting the aesthetics of all hard surface flooring. We have two locations, Lynchburg and Norfolk Virginia.
Session Title:
How different personality types create the "ideal" team
Abstract:
It’s a natural tendency for us to gravitate toward the most important roles. In sports, every player wants to be the pitcher, shortstop, quarterback or point guard. In reality, every position on any team, sports or professional is equally important and impactful. It’s straightforward and commonplace to assess a team member’s tangible skills, yet how do their personality types affect the team dynamic and overall accomplishments of the team? In this workshop, we will discuss four animals correlated with various personality types. “Join us for sake of success within your team!” K Blanchard
Gregg Eaton
Southeast Regional Manager, Siemens
Gregg Eaton is the Southeast Regional Manager with Siemens Smart Infrastructure. He brings over 30 years’ experience working Higher Education institutions to solve their infrastructure needs. He works to achieve efficient practical solutions that define appropriate strategies with minimal revisions during the lifecycle of the project to solidify success and enable capabilities for future strategic plans. His latest challenge is helping Colleges and Universities to prepare for the wave of Electric Vehicles headed toward their campuses. His expertise includes program structuring and financing.
Jency Sharp
Account Executive, Siemens
Jency Sharp is an Account Executive with Siemens Smart Infrastructure. She brings 15 years of experience working with Higher Education in the Southeast. Jency joined the Siemens team last year and partners with two-year colleges and universities in Alabama, Tennessee and Kentucky. Jency and the Siemens Southeast Team focus their efforts by helping institutions find energy savings and prepare facilities for future generations of students.
Session Title:
EV Strategies for Smarter Buildings and Campuses
Abstract:
Sustainability is becoming more top of mind for many businesses, schools and universities. A leading driver is Electrical Vehicles and this session will help you better understand the numerous considerations necessary when implementing an EV charging strategy as it’s more than just getting a charger on the ground. Key questions to consider are: What is the local grid capacity? What type of charger is best for tenant/occupant needs? What services—physical and digital—will be needed? The EV wave is coming. Will you be ready to ride it?
Donald J. Guckert, P.E.
APPA Fellow & Vice President of APPA Advisors, APPA, Leadership in Educational Facilities
Prior to joining APPA in 2021, Don Guckert served as the Associate Vice President for Facilities Management at the University of Iowa and as the Director of Planning, Design & Construction for the University of Missouri. Throughout his career he has maintained an active involvement in APPA, including a term as president. Don is a P.E., APPA Fellow, and a dean and faculty member for the Institute for Facilities Management. He has presented nationally and internationally on a variety of subjects impacting the profession, and has authored more than a dozen articles for professional publications.
Session Title:
Accelerating Into the 4th Industrial Revolution: Five Disruptive Technologies that are Driving Ten Transformational Megatrends
Abstract:
We are entering the Fourth Industrial Revolution on a wave of disruptive and accelerating technological change that is transforming industries across all economies, including higher education facilities management. This disruption is being driven by the exponential growth of Big Data, IoT, AI, 5G and Blockchain as well as the impact of the COVID 19 pandemic. As facilities management professionals, what we do will change; but how we do it will change even more. We’ll discuss how these technologies are simultaneously and interdependently driving ten megatrends that are reshaping our profession.
Paula Farnsworth
Academy Dean, APPA
Paula served as Senior Vice President of Delivery and a Senior Consultant/Coach at Franklin Covey Company for over 18 years, managing the training consultants, and developing a wide range of client facilitator curricula. As a master facilitator, content developer and coach, she has a reputation for exceeding client expectations. She has served as a business partner assisting with the execution of the entire learning lifecycle of delivery and certification. Paula resides with her husband Chuck in Osprey, Florida. They love traveling, boating and spending time with family and friends.
Session Title:
Color Code
Abstract:
The Color Code Personality Assessment is the most accurate, comprehensive, and easy to use personality test available. Unlike other personality tests, Color Code not only identifies what you do but why you do it, allowing you to gain much deeper and more useful insights into what makes you and those around you tick. Join us for this session allowing you to gain an advantage at the office, or just get to know yourself a little better and much more!
Chuck Farnsworth
Senior Director of Educational Programming, APPA
Chuck’s longstanding reputation gives him national recognition as a lecturer, teacher, and facilitator. huck has taught in both the private and public sector. He has mentored educational institutions through the school improvement process; strategic planning and leadership development and has inspired thousands as they refocus on their mission through the application of timeless principles, He has worked with educational institutions and organizations across the nation. He lives in Osprey, Florida with his wife Paula and enjoys fishing, boating and traveling.
Session Title:
Can I Trust You? Do You Trust Me?
Abstract:
Work gets done with and through people, and there is nothing more impactful on interpersonal relationships than the level of trust that exists. Join us as we expand on the importance of trust within your relationships (both professional and personal!) and leave with actionable steps you can put to work immediately.
Adam Gogolski
Director of Product Management, Planning Portfolio, Gordian
Adam is a strategy-focused director with 11 years of experience in developing and delivering Facility Planning Solutions in Higher Education, Government, and Healthcare. Adam’s role is to understand the needs of the marketplaces Gordian serves and develop sophisticated solutions which take advantage of Gordian’s wealth of data, software, and expertise.
Lalit Agarwal
VP, Energy Management & Sustainability, EnergyCAP
Lalit Agarwal is the VP of Energy Management & Sustainability at EnergyCAP where he serves as the corporate subject matter expert in all facets of building operations, energy, and sustainability. Prior to EnergyCAP, he spent 20+ years at the University of Nebraska–Lincoln (UNL) where he served as Executive Director of University Operations. Lalit has a bachelor’s degree in mechanical engineering and an MBA and began his career as a computer analyst at UNL in 2000 as part of a team that designed and developed UNL’s proprietary building automation system.
Session Title:
A Framework for Delivering Productive, Smart Buildings
Abstract:
Since the beginning of the pandemic, facilities professionals have made significant adjustments to the built environment that have bolstered confidence in those that occupy their campus buildings. Yet a key question remains without a clear, data-based answer, “Is it safe to be in my building?” These facilities professionals lack a comprehensive, quantifiable tool to measure the built environment and how it impacts the productivity of humans occupying these spaces. In response, APPA is developing a new framework – Productive, Smart Buildings – that can answer this question for our campus communities. This framework will serve as a self-assessment tool allowing facilities professionals to measure their built environment for optimal human productivity while working to understand the readiness of smart building technologies for continuous monitoring of occupied spaces. This presentation will share the task force’s progress on the development effort, results & insights from a pilot test, and the next steps leading up to its release to APPA members.
Chuck Farnsworth
Senior Director of Educational Programming, APPA, Leadership in Educational Facilities
Chuck’s longstanding reputation gives him national recognition as a lecturer, teacher, and facilitator. huck has taught in both the private and public sector. He has mentored educational institutions through the school improvement process; strategic planning and leadership development and has inspired thousands as they refocus on their mission through the application of timeless principles, He has worked with educational institutions and organizations across the nation. He lives in Osprey, Florida with his wife Paula and enjoys fishing, boating and traveling.
Session Title:
Leverage Your Assets
Abstract:
The strongest institutional communities rise to daily challenges when there is a strong, trusting leadership team operating at their highest potential. Let’s explore the value of all of our assets – financial, facilities & human capital. Many of our campus environments are at a crossroads in light of the current issues we are facing and now is the time to engage.
Dave Irvin
APPA International Board Chair & Associate VP for Facilities, Florida State University, APPA & Florida State University
Dave Irvin graduated from Nebraska with a Bachelors in Architecture and from Oxford with a Masters in Architecture and Planning. He has been in Higher Education Facilities for over 35 years at five institutions, including heading facilities at the University of Nebraska, the University of Houston, and UT Knoxville. He currently heads the facilities team as Senior Associate Vice President for Facilities at Florida State. At FSU, Irvin oversees master planning, design, construction, renovation and capital projects, in-house design, maintenance operations, janitorial, landscape services, and utilities/infrastructure. Irvin also serves as the university and facilities representative on city commissions and the university real estate board, the FSU Research Foundation, and the FSU Athletic Foundation.
Session Title:
Dealing in Grays: Navigating Our Next Chapters
Abstract:
We are anxious to ‘Get Back to Normal’ when we knew what our Campus expected; & we had the tools, resources, and staff to handle it. In effect when the answers were Black and White. Unfortunately, that World is gone. The Next Chapter will be entirely a World of Grays – requiring different approaches, talents, answers & even different questions with no easy Blacks/Whites. In fact, going forward there will be only choices in Gray. In this session, we’ll give tools for navigating & dealing with those Grays.
Ken Jordan
Account Executive, AssetWorks Inc
Ken is currently an Account Executive AssetWorks, with close to a decade working with Higher Education Facilities. Before moving to the Facilities tech industry, Ken served as a Director of Facilities at Southern Methodist University in Dallas, TX and Millikin University in Decatur, IL.
Prior to his facilities career Ken was an Army Officer and is a graduate of the United States Military Academy at West Point. In his free time he enjoys gardening, attempting to maintain his antique tractor, and constructing his backyard ice rink each winter. He resides just outside of Sun Prairie, Wisconsin.
Session Title:
Upgrade Campus Engagement by Rebooting Your Request Portal
Abstract:
Often, “campus engagement” can be considered a deprioritized focus or afterthought when it can be a dually beneficial concept to your organization and customers. Making time to incorporate campus engagement into your facility management operations can increase customer satisfaction, organizational efficiencies, and even unlock additional revenue opportunities.
We will cover strategies that a facility management team can execute to successfully engage their customers and reap these benefits.
