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Gain a clear understanding of the roles and responsibilities of a supervisor, including the critical functions needed to effectively lead teams and support organizational success.
Transition from managing tasks to leading teams with confidence by exploring your personal leadership style and mastering tools for effective decision-making and team motivation.
Understand the essential elements of customer service in facilities management and learn how to improve service delivery to meet and exceed expectations.
Learn techniques to overcome communication barriers, foster stronger workplace relationships, and improve collaboration across departments.
Refunds
Full cost refund: cancellation received on or prior to January 14th, 2025.
Refund less 25% admin fee: cancellation received after January 14th, 2025, but before January 27th, 2025.
No Refunds: for cancellation received on or after February 3rd, 2025.
Classes will be held at the University Facilities Center, Building A, Room A-251, located on the
Clemson University campus.
Address:
280 Seneca Creek Road
Seneca, SC 29678.
Free parking in the visitor spots.
Tru by Hilton Seneca Clemson
Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.
Learn to understand the supervisor’s role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management.
Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.
Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.
Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.
Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.
Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style.
