Supervisor's Toolkit
Education Program
Supervisor's Toolkit
Master the Fundamentals of Supervision
Gain a clear understanding of the roles and responsibilities of a supervisor, including the critical functions needed to effectively lead teams and support organizational success.
Strengthen Leadership Skills
Transition from managing tasks to leading teams with confidence by exploring your personal leadership style and mastering tools for effective decision-making and team motivation.
Deliver Exceptional Customer Service
Understand the essential elements of customer service in facilities management and learn how to improve service delivery to meet and exceed expectations.
Enhance Communication and Relationships
Learn techniques to overcome communication barriers, foster stronger workplace relationships, and improve collaboration across departments.
Module List
Course Descriptions
Module 1: Supervision, What is it?
Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.
Module 2: It’s More Than “Adminis-trivia.”
Learn to understand the supervisor’s role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management.
Module 3: Communication, Let’s Talk!
Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.
Module 4: If It Weren’t for the People.
Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.
Module 5: Motivation and Performance.
Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.
Module 6: Customer Service Triangle.
Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.
Module 7: Leadership Tools for Success.
Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style.